SHIPPING POLICY

    caleraco.com Shipping Service Details


    At caleraco.com, we are firmly committed to crafting a seamless and trouble - free shopping experience for our customers. To ensure that your order reaches you in a timely and secure fashion, we have carefully selected and partnered with top - notch carriers such as FedEx, DHL, and UPS.


    I. Order Processing Time


    (I) Definition of Processing Time


    The order processing time refers to the duration from the moment you place your order until we hand it over to the logistics delivery party. This period encompasses a series of operations we conduct, including order sorting, verification, and preparation for shipment.


    (II) Standard Processing


    Most orders will be dispatched within 1-3 business days after payment confirmation. However, if you place an order on the weekend, there may be a slight delay in shipping. This is because the warehouse operates differently on weekends compared to weekdays. Some processes have a relatively slower pace on weekends, but rest assured, we will handle your order as quickly as possible.


    (III) Warehouse Operating Hours


    Our warehouse operates during standard working hours from Monday to Friday, excluding holidays. Even so, during holidays, we will make advance plans and arrange staff reasonably to minimize the impact on order processing timeliness. We strive to ensure that your orders are delayed as little as possible.


    II. Delivery Timeline in the UK


    Orders within the UK typically arrive within 3-5 business days (UTC/GMT +0) after being placed. This time includes both order processing and the transportation of goods. Through our strong partnerships with reliable carriers like FedEx, DHL, and UPS, we provide a solid guarantee for the delivery of your orders, ensuring that the packages reach you smoothly.


    III. Shipping Cost Policy


    Orders over £20


    As a token of our gratitude to our customers, if your order value exceeds £20, you can enjoy free shipping. Whether it's a long - desired single item or a cart full of carefully selected products, we'll deliver them to your doorstep at no extra shipping cost.


    Orders under £20


    If the order value is less than £20, we will charge £3.99 for shipping. This fee is used to cover part of the logistics costs, allowing us to continue to provide you with high-quality deliveries.


    IV. Shipping Time


    We always adhere to the principle of efficient shipping and will spare no effort to dispatch your orders from the warehouse at the fastest speed. Once your order has been shipped, a shipping confirmation email will be automatically sent to the email address you provided. In this email, you can obtain key information indicating that the package has been dispatched, keeping you informed of the order's status.


    V. Change of Delivery Address


    Before we provide you with the order tracking number, if you need to change the delivery address, you don't need to pay any fees for this. Just let us know in a timely manner, and our customer service team will promptly handle it to ensure that the package is accurately delivered to the new address.


    VI. Order Tracking


    Registered Users


    If you have already registered an account on caleraco.com, after logging into your personal account, you can easily view detailed order tracking information. This includes the current status of the order, the progress of the goods in transit, and the details of each order processing stage. With this information, you can keep track of the whereabouts of your package in real - time.


    Unregistered Users


    If you haven't registered on our website yet, don't worry. You can still track the order status by entering the order number and the email address you used when placing the order on a specific page. This way, you can stay updated on the delivery progress of your package at any time.


    VII. Order Cancellation


    Cancellation Before Shipment


    If you change your mind and want to cancel the order before it is shipped, please contact us immediately. We understand that various unexpected situations may occur, so in this case, we will not charge any additional handling fees and will process a full refund for you, putting your mind at ease.


    Cancellation After Shipment


    Once the product has been shipped, our standard return policy will apply. The return policy is designed to protect the rights and interests of both buyers and sellers, ensuring that the return process is carried out in a standardized and orderly manner.


    VIII. Notes


    Handling Days


    The handling days clearly indicate the time when the package officially leaves our warehouse. This is an important milestone in the order delivery process. From this moment on, the package begins its journey to you.


    Transit Days


    The transit days refer to the time it takes for the carrier to successfully deliver the product to the customer. However, the actual delivery date may vary due to various factors. For example, shipping delays may occur during peak logistics seasons, and adverse weather conditions may affect the transportation speed. But we will communicate closely with the carrier to minimize the impact of these factors on the delivery timeliness.
    If you have any questions regarding the shipping service, please feel free to contact us via email at caleraco@outlook.com. Our customer service team will be happy to answer your questions and do our best to solve your problems.